Is it the lower ‘customer cost’ over digital service channels that shows lack of good customer experience by brands?

As a Customer Experience professional, I am extremely sensitive to Customer Service failings. Had a few in the last weeks and decided to write about them. Working in the Customer Experience industry, I see the desire to push toward Digital service – either as email, or via Social Media. From a Customer perspective, these channels […]

Three headlines on News24 that leave me baffled

Saw this today – not sure if I’m a a fool for thinking as I do… Article headlines on News24 website: Only cowards speak out against ANC: Zuma The ANC comes first, not the country – Zuma It’s official: Zuma world’s highest paid, worst value-for-money president I read the last one. Unfortunately its not the […]

Through the looking glass

Before I looked at the glass, I wasn’t sure what I would see. There were different types of glass. I don’t know that this means – did this have a message for me? I looked at the glass to see what was staring back at me. I saw a reflection of a successful, significant millionaire. […]

The Wind, One Brilliant Day

The wind, one brilliant day, called To my soul with an odor of jasmine “In return for the odor of my jasmine, I’d like all the odor of your roses” “I have no roses; all the flowers In my garden are dead” “We’ll then, I’ll take the withered petals And the yellow leaves and the […]

Slavery, freedom and deliverance

I find it beautiful when I get a chance to reflect, to turn the eyes inward and to introspect. It is said that we are most like God when we forgive. I also feel that we are most equal in vibration with the elements when we are in the place of consideration of what binds […]

It’s time to prune the roses

Taking life lessons from the aftermath of pruning I was recently asked by someone to think about and write my thoughts about pruning the roses. Writing, I, believe, is good for the soul and allows you to clear your mind. Glen’s brief, or instructions were quite clear…. Write down 3 points, and 3 sub-points after […]