The Cult of Uncertainty: This is where the employee journey begins—day one of their experience with a company. It begins before they are even hired, with the application and interview up until the first day on the job. New employees don’t know what to expect, and so they have a feeling of uncertainty. They can […]
Posts
Why you need to put people at the centre of your digital marketing strategy
A lot has been spoken recently about the Fourth Industrial Revolution and the impact that it will have on business, says Lisa Schneider, managing director of the Digital School of Marketing. She says that the automation of processes will increase productivity in business one-hundred fold. Source: Why you need to put people at the centre […]
Customer Journey Mapping – are ‘static’ maps a waste of time and money? – I J Golding
If you have ever heard me speak, or read something I have ‘penned’, you will know that I am a huge believer in the application of the ‘science’ of customer experience – an understanding of; and the ability to apply; the competencies that sit behind Source: Customer Journey Mapping – are ‘static’ maps a waste […]
CX Journey™: Building Blocks of a Customer Experience Transformation Strategy
Source: CX Journey™: Building Blocks of a Customer Experience Transformation Strategy
After the 94.7 cycle race
This past weekend, I cycled the 94.7 Ride Joburg. Having done some deep reflections lately, I’ve decided to pen a few thoughts. Have pondered whether I should share the raw, unadulterated truth, or keep a brave face. In truth, it has been a difficult time, perhaps the most difficult ever. There is hurt, mistakes, failures, […]
Entrepreneurship masterclass day
Vusi shares wisdom at Global Entrepreneurship week
Tackling challenges with curiosity – Richard Branson
Source: Tackling challenges with curiosity
How To Stay Motivated To Your Goals And Avoid Distraction
Everything in life is meant to distract you — to get your attention. Source: How To Stay Motivated To Your Goals And Avoid Distraction
Something to look forward too… thanks to actress Leatitia Solomon
I identify as a coloured. I wonder if this group of our South African people needs to do more, collectively, to turn the page on our destiny. I have been very inspired and moved by the TV series “Laetitia se Taxi“. I am specifically moved by her kindness, her friendliness and the effort that she […]
A Goal-Setting System I Learned From Google
During Google’s first year, investor John Doerr pitched the idea of using an organizational system called Objectives and Key Results (OKRs) for goal setting. The idea was so good that I stole it, and I’ve been reaping the rewards for the last 15 years. Read on for a CEO’s quick guide to OKRs. — Read […]