This is an insightful repost from the Jeanne Bliss blog at customerbliss.com What has Yamini Rangan, chief customer officer of Hubspot, learned from this difficult time that she will take forward in her role? Source: Q&A with Yamini Rangan, Chief Customer Officer – Customer Bliss
I believe that it is important for Brands and Professionals to not be silent on #BlackLivesMatter and other human and social injustices. I’m grateful that the Duchess said that “…the only wrong thing is to say nothing.” – perhaps it will encourage more of us to publicly state out intents.
Pink doesn’t have time for trolls who fought her support for Black Lives Matter with the slogan “all lives matter”. Source: Pink Supports Black Lives Matter, Slams Trolls Post George Floyd Death – SheKnows
Dear fellow humans. These are extraordinary times. We are not living in anything close to ‘normal’ circumstances. It cannot be life as usual. We are emerging from Covid-19 lockdowns – a great equaliser. Then, the George Floyd moment assaulted us. After seeing and listening to Don Lemon and Lewis Hamilton call out those who are […]
Because Elon Musk is born in RSA, and because I love his genius. Leno is not bad either…
While the world has been speaking about STEM careers, my child dropped this wisdom in 2018… STEAMPIPE is better! I have been looking for this for a while. So glad I found it. I was in conversation with my 10-year old daughter in May 2018. While the world has been speaking about STEM careers (Science, […]
Happy Freedom Day, my fellow South Africans. I think we could all do a better job of celebrating our unity through our diversity. Here’s Michael Jackson to inspire us to do so. Happy Freedom Day.
Work in the CXSA Industry Association includes a work stream looking at definitions in CX space. This will kick start an interesting discussion, I predict. Forrester Source: User Experience, Customer Experience and Service Design: How Do You Navigate Them? | Somia
The universe has endowed this man with something special…. Wow! Why vs Just Cause | Simon SinekSimon Sinek42K views1 month ago