Is CX tied to revenue gains? A case study by Idaho Central Union – Omni-channel NPS® Solution

Is Good CX tied to revenue gains? A case study of Idaho central union, shows how focusing on improving CX affects your bottom line (with actual numbers).

Source: Is CX tied to revenue gains? A case study by Idaho Central Union – Omni-channel NPS® Solution

Want to Boost CX Innovation? Step Outside the Office | CustomerThink

And during the evening? We found ourselves chatting with customers about our latest finds and learning about theirs. Sharing stories and sometimes even taking notes!

Source: Want to Boost CX Innovation? Step Outside the Office | CustomerThink