3 Questions to Consider to Improve Your Customer Experience Strategy by Zarina de Ruiter

3 Questions to Consider to Improve Your Customer Experience Strategy by Zarina de Ruiter – Interview with the Director Customer Experience, Launch Management and Investment Roadmap at EE about their customer experience strategy and key recommendations for fellow CX leaders. Max von Source: 3 Questions to Consider to Improve Your Customer Experience Strategy by Zarina […]

3 ways of successfully making customer service everyone’s job | Eptica – Multi Channel Customer Interaction Software. Email Management. Web Self-service. Live Chat and Agent Knowledgebase.

In today’s ultra-competitive markets, successful businesses understand that customer service is everyone’s job. Whether you are the CEO, staff the contact center, are a delivery driver or work in a store, you contribute to how consumers view your company. Brand reputation can be destroyed by factors as diverse as a security breach, poor public relations […]