Vodafone and Huawei have collaborated on a catalyst project focused on omni-channel experience management, which aims to develop positive experiences for service provider customers.
Fresh data show that Vodafone Australia has gone from being the nation’s most hated phone company to one with some of the lowest complaint levels per capita.
Source: Vodafone turns ‘Vodafail’ around
A correlation exists, but it depends on your industry, your competitors, and your customers
An Accenture study finds that business-facing companies are failing to deliver the experiences their customers expect.