5 Critical B2B Drivers that Ensure CX Success – InMoment

Customer experience (CX) programs take more than good fortune to succeed. In fact, luck usually doesn’t factor in at all. In CustomerThink’s recent report, “Gaining a Competitive Edge by Optimizing B2B Customer Experience,” researchers found that certain CX practices give B2B organizations a significant competitive advantage. We’ve curated the top five practices based on the […]

Three headlines on News24 that leave me baffled

Saw this today – not sure if I’m a a fool for thinking as I do… Article headlines on News24 website: Only cowards speak out against ANC: Zuma The ANC comes first, not the country – Zuma It’s official: Zuma world’s highest paid, worst value-for-money president I read the last one. Unfortunately its not the […]