Why the Customer Is Not Always Right! – Customer Experience Magazine

To create sustainable success and prosperity in 2016 we must focus on giving the best possible customer experience. However, there are many myths surrounding CX that can be counter-productive. The first myth I’d like to dismiss is the thinking that ‘the customer is always right’. The customer is not always right, but there is a […]

Source: Why the Customer Is Not Always Right! – Customer Experience Magazine

3 ways of successfully making customer service everyone’s job | Eptica – Multi Channel Customer Interaction Software. Email Management. Web Self-service. Live Chat and Agent Knowledgebase.

In today’s ultra-competitive markets, successful businesses understand that customer service is everyone’s job. Whether you are the CEO, staff the contact center, are a delivery driver or work in a store, you contribute to how consumers view your company. Brand reputation can be destroyed by factors as diverse as a security breach, poor public relations or even an ill-judged tweet by a senior manager.

Source: 3 ways of successfully making customer service everyone’s job | Eptica – Multi Channel Customer Interaction Software. Email Management. Web Self-service. Live Chat and Agent Knowledgebase.