I identify as a coloured. I wonder if this group of our South African people needs to do more, collectively, to turn the page on our destiny.
I have been very inspired and moved by the TV series “Laetitia se Taxi“. I am specifically moved by her kindness, her friendliness and the effort that she is putting in to uplift talented kids around her.
I often got emotional and teary during episodes. Many times, I thought and felt that I have been selfish in my life and career, and need to do much more to take up a responsibility as a mentor, because as the intro to the show says “om ń mentor the wees is nie ń voorreg nie, dis ń noodsaak.”
It is a tremendous pleasure to see this side of 2019! We wish only the greatest and best for you, for your family, for you friends, for your community.
I planing to blog a bit more in 2019, about what is on the mind, as well as on my areas of interest in innovation and customer experience.
There’s something that bothers me – from a customer experience perspective. I am a big fan of Mugg & Bean – I just love their coffee and brand. Also Spur – because I have a small child. However, I find that their waiters have a tendency to stand in groups at the door. This means that they are very ‘in your face’ when approaching the entrance. There isn’t really even place to breathe. Here’s a suggestion… have one individual, with great people skills to welcome and assign guests. The bombardment is unpleasant (take note, M&B Centurion Mall).
Photo shows a group of waiters congregating outside the restaurant. Courtesy of safarinow.com
Even worse was the Spur at Village Mall, Hartebeespoort. I was really irritated and unpleasantly surprised by your waiter who ventured dozens of metres from the entrance to ‘invite’ customers in. This is not inviting. It feels like harassment. I wasn’t going for lunch. I was walking past. The sense of inviting welcome that may have been aimed for, was missed. Again, the same suggestion as per above applies.
I am a difficult customer – being in the customer experience industry has done that. I expect a higher standard than many others. I do not expect to be bothered and harassed. I expect to find a free and welcoming experience.