Is Good CX tied to revenue gains? A case study of Idaho central union, shows how focusing on improving CX affects your bottom line (with actual numbers).
And during the evening? We found ourselves chatting with customers about our latest finds and learning about theirs. Sharing stories and sometimes even taking notes!
Welcome to 2018. May this be the best one yet!
This week I learned something about an enabler to help achieving goals. Here’s the story… and the beginning of a journey.
Over the last few months, I have had the intention to lose weight and get fit. Achieving this has been in fits and starts, with different diets, exercise routines and the like. Ultimately, there has never been the desired result.
This week, I bought a digital scale that measures a range of health metrics and integrates with other health style metrics on my smartphone. The scale is still new, and for the last few days, I cannot stop myself from jumping on it multiple times per day to check out the stats. However, the one big weigh (and recording) takes place after waking up in the morning.
I am seeing a reduction in weight, and obviously, this is extremely pleasing. I’ve learned something else, incidentally. The strong focus on measuring is actually helping to do the work, in order to get the results. Sounds silly, but this is newly profound. It seems that to get a result, there needs to be a goal. All the resources to facilitate going through the procedures need to be there. Doing the work – this should happen. Continuous measurement and a focus on the metrics help to push forward, towards the goal.
Here’s to the journey! /eldon
Today I actually got my WordPress blog to show my LinkedIn profile correctly (well, sort-of correctly) after spending five minutes on Google searching how WordPress plugins work.
I’m proud to say that the blog now has a user experience, and a customer experience that is closer to the vision we had in mind when starting out. We invite you to take a look, and leave any comments there may be.
Yours in CX! Eldon