Vodafone, Huawei Tackle Customer Experience

Vodafone and Huawei have collaborated on a catalyst project focused on omni-channel experience management, which aims to develop positive experiences for service provider customers.

Source: Vodafone, Huawei Tackle Customer Experience | Light Reading

Vodafone turns ‘Vodafail’ around

Fresh data show that Vodafone Australia has gone from being the nation’s most hated phone company to one with some of the lowest complaint levels per capita.

Source: Vodafone turns ‘Vodafail’ around

Can Better Customer Experience Improve Your Bottom Line? – CRM Magazine

A correlation exists, but it depends on your industry, your competitors, and your customers

Source: Can Better Customer Experience Improve Your Bottom Line? – CRM Magazine

B2B Companies Are Struggling With CX, and It’s Eating at Their Bottom Lines

An Accenture study finds that business-facing companies are failing to deliver the experiences their customers expect.

Source: B2B Companies Are Struggling With CX, and It’s Eating at Their Bottom Lines