5 Critical B2B Drivers that Ensure CX Success – InMoment

Customer experience (CX) programs take more than good fortune to succeed. In fact, luck usually doesn’t factor in at all. In CustomerThink’s recent report, “Gaining a Competitive Edge by Optimizing B2B Customer Experience,” researchers found that certain CX practices give B2B organizations a significant competitive advantage. We’ve curated the top five practices based on the …

Source: 5 Critical B2B Drivers that Ensure CX Success – InMoment

Three headlines on News24 that leave me baffled

Saw this today – not sure if I’m a a fool for thinking as I do…

Article headlines on News24 website:

I read the last one. Unfortunately its not the last one about the current South African president we’ll read